twcbet5 Privacy Policy

This Privacy Policy is issued by twcbet5, an online sports betting and casino platform operating under international licensing. This document applies to all users who register an account, access services, use the mobile application, or interact with any part of the twcbet5 platform through our official website.

By registering an account or continuing to use twcbet5 services, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform and contact the support team to close your account.

twcbet5 collects various categories of personal information needed to operate the platform securely, meet licensing obligations and provide quality services to users. This data collection is carried out directly through the registration and usage process, and indirectly through tracking technologies used by our platform.

Categories of information we collect include:

• Identity information: full name, date of birth, identification card number (MyKad) or passport, nationality
• Contact information: email address, mobile phone number, current residential address
• Financial information: bank account details, e-wallet numbers (Touch 'n Go, Boost, DuitNow), deposit and withdrawal transaction records
• Technical information: IP address, device type, operating system, web browser used, login session data
• Activity information: betting history, games played, deposit and withdrawal amounts, bonus activity
• Verification information: copies of identification documents submitted during the Know Your Customer (KYC) process

Each category of data collected by twcbet5 is processed for a lawful and specific purpose. We do not process your personal data for purposes unrelated to the services we offer without obtaining your consent first.

Your personal data is used for the following purposes:

• Verifying your identity during registration and at each login to prevent fraud
• Processing financial transactions including minimum deposits of RM10 and minimum withdrawals of RM100 securely
• Complying with legal obligations under the anti-money laundering (AML) and KYC framework
• Providing 24/7 customer support in Malay and English
• Sending important notifications about your account, transactions and policy updates
• Conducting internal analysis for service improvement and user experience
• Implementing responsible gambling measures including monitoring of play patterns
• Verifying that users meet the minimum age requirement of 21 years

twcbet5 generally does not disclose your personal information to third parties except in the circumstances set out below. Any disclosure is made on a lawful basis and is subject to strict confidentiality agreements.

Circumstances in which disclosure may occur:

• Payment service providers that handle e-wallet, FPX and crypto transactions on our behalf
• Regulatory authorities and law enforcement when required by court order or law
• Technology and infrastructure service providers that support our platform operations under confidentiality contracts
• Third-party game service providers that offer content on our platform, limited to data required for game functionality
• Companies within the twcbet5 group for risk management and internal compliance purposes

The twcbet5 platform uses cookies and similar technologies to keep the website functioning smoothly and to improve the user experience. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for basic platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous data about how you interact with the platform for technical improvement purposes.
• Functional Cookies: Save your preferences such as language and display settings so they do not need to be reconfigured each time.
• Analytics Cookies: Help us understand usage patterns in aggregate without identifying individual users.

You can manage cookie settings through your web browser at any time. However, disabling certain cookies may affect platform functionality.

twcbet5 keeps your personal information for as long as your account is active or as long as it is needed to provide services to you. After account closure, certain data may be retained for a longer period based on legal requirements, compliance needs and the resolution of any outstanding disputes.

Financial and transaction records are kept for the period required by anti-money laundering laws and international licensing requirements. Data that is no longer needed will be securely deleted or anonymised in accordance with our internal procedures.

As a user of the twcbet5 platform, you have certain rights regarding your personal data. We respect these rights and provide clear mechanisms for you to exercise them.

• Right of Access: You may request a copy of the personal data we hold about you at any time.
• Right of Rectification: If your data is inaccurate or incomplete, you may request a correction through your account settings or the support team.
• Right of Erasure: In certain circumstances, you may request the deletion of your personal data, subject to our legal obligations.
• Right to Object: You may object to the processing of your data for specific purposes such as direct marketing.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another service provider.
• Right to Withdraw Consent: You may withdraw consent you have given at any time without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of the rights above, contact the twcbet5 support team via 24/7 live chat or our support email. Requests will be processed within a reasonable time subject to the required identity verification.

As twcbet5 operates under international licensing, your personal information may be processed or stored on servers located outside Malaysia. In such situations, we ensure that any cross-border data transfer is carried out with protections that are equivalent to or exceed the standards applied in Malaysia.

We put in place appropriate data transfer agreements with our international partners and service providers to ensure your data remains protected regardless of its physical location.

The twcbet5 platform is exclusively for individuals aged 21 and above. We do not knowingly collect or process personal information of individuals under the age of 21. Our registration process includes strict age verification through identification document checks.

If we find that personal information of an individual under the age of 21 has been collected unintentionally, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who have concerns about this are welcome to contact our support team.

twcbet5 reserves the right to amend this Privacy Policy at any time to reflect changes in our operational practices, legal requirements, or service improvements. Any material amendments will be communicated to you via:

• A notice displayed prominently on the twcbet5 website
• A notification email sent to your registered address
• A message in your account upon login after the amendment is made

The version date of this policy is shown at the top of this page. Continued use of the twcbet5 platform after the effective date of any amendment is considered your acceptance of the updated version of the policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the twcbet5 Privacy Officer through the following channels:

• 24/7 live chat available directly on the twcbet5 platform — in Malay and English
• Support email: [email protected]

Our support team will endeavour to respond to every privacy-related enquiry thoroughly. For complex requests such as data deletion or data export, a longer processing time may be required and you will be informed accordingly.